Resolved after 3 hours 23 minutes, affecting DrChrono Telehealth Platform and onpatient.com and 1 more, on December 22, 2024.
A fix for this issue has been implemented and our team is monitoring the results. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Dec 22, 2024, 09:27 PM UTC
Our team is investigating reports of an issue with OnPatient, which may prevent a patient from logging into OnPatient or joining a telehealth visit. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
- monitoring Dec 22, 2024, 10:18 PM UTC
A fix for this issue has been implemented and our team is monitoring the results. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
- resolved Dec 23, 2024, 12:51 AM UTC
This incident has been resolved.
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