DrChrono incident

Billing Tab Loading Issues- DrChrono

Resolved after 5 hours 33 minutes, affecting drchrono.com, on March 20, 2025.

resolved Mar 20, 2025, 09:56 PM UTC

The issue with the billing tab has been resolved. We are sorry for any issues this may have caused.

Started
Mar 20, 2025, 04:22 PM UTC
Resolved
Mar 20, 2025, 09:56 PM UTC
Duration
5h 33m
Detected by Pingoru
Mar 20, 2025, 04:22 PM UTC

Affected components

drchrono.com

Update timeline

  1. investigating Mar 20, 2025, 04:22 PM UTC

    We are aware that some users are experiencing issues with the billing tab not loading properly. Our team is actively investigating the situation and working closely with our engineering team to resolve this as quickly as possible. We will continue to update this page with updates.

  2. identified Mar 20, 2025, 04:45 PM UTC

    Users who are not currently utilizing our Support Chat functionality are experiencing loading issues with items in the Billing menu. Our team is working on resolving this issue urgently. Please reach out to our Support Team if you are experiencing this issue.

  3. resolved Mar 20, 2025, 09:56 PM UTC

    The issue with the billing tab has been resolved. We are sorry for any issues this may have caused.

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