doxy.me incident
Currently investigating the inability to start video call.
Resolved after 4 hours 27 minutes, affecting Doxy.me API, on October 24, 2024.
Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance
Affected components
Update timeline
- investigating Oct 24, 2024, 11:32 AM UTC
We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information
- identified Oct 24, 2024, 01:06 PM UTC
Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.
- monitoring Oct 24, 2024, 02:09 PM UTC
Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process
- resolved Oct 24, 2024, 04:00 PM UTC
Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance
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