Resolved after 3 days 4 hours, affecting Twilio SMS Toll-Free, North America and Twilio SMS, Europe and 1 more, on September 8, 2025.
After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.
Affected components
Update timeline
- investigating Sep 08, 2025, 11:36 AM UTC
We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.
- identified Sep 08, 2025, 02:51 PM UTC
The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions.
- monitoring Sep 09, 2025, 04:49 PM UTC
Custom SMS appointment invites are sending reliably and we’re continuing to monitor.
- resolved Sep 11, 2025, 03:54 PM UTC
After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.
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