Dover incident

Email And Calendar Connection Auth Reconnection Required

Resolved after 8 days 8 hours, on January 19, 2025.

monitoring Jan 25, 2025, 12:31 AM UTC

Due to an upgrade in our Google Calendar and GMail Integration, you will be required to re-authenticate your Gmail and Calendar connections with Google. Your email connection can be found in settings here: https://app.dover.com/settings/account/email-connection Your calendar connection can be found in settings here: https://app.dover.com/settings/account/interview-scheduling You can find a help article on how to do so here: Email: https://help.dover.com/en/articles/8155575-emailing-scheduling-candidates#h_4ee857a71b Calendar: https://help.dover.com/en/articles/6232648-set-up-your-interview-preferences#h_d39dc6d086

Started
Jan 19, 2025, 08:53 PM UTC
Resolved
Jan 28, 2025, 05:17 AM UTC
Duration
8d 8h
Detected by Pingoru
Jan 19, 2025, 08:53 PM UTC

Update timeline

  1. monitoring Jan 19, 2025, 08:53 PM UTC

    Due to an upgrade in our Google Calendar and GMail Integration, you will be required to re-authenticate your Gmail and Calendar connections with Google. Your email connection can be found in settings here: https://app.dover.com/settings/account/email-connection Your calendar connection can be found in settings here: https://app.dover.com/settings/account/interview-scheduling You can find a help article on how to do so here: Email: https://help.dover.com/en/articles/8155575-emailing-scheduling-candidates#h_4ee857a71b Calendar: https://help.dover.com/en/articles/6232648-set-up-your-interview-preferences#h_d39dc6d086

  2. identified Jan 21, 2025, 04:28 PM UTC

    We are also experiencing some issues where users who have re-authed their accounts are being disconnected again. We are working to resolve this.

  3. monitoring Jan 25, 2025, 12:31 AM UTC

    Due to an upgrade in our Google Calendar and GMail Integration, you will be required to re-authenticate your Gmail and Calendar connections with Google. Your email connection can be found in settings here: https://app.dover.com/settings/account/email-connection Your calendar connection can be found in settings here: https://app.dover.com/settings/account/interview-scheduling You can find a help article on how to do so here: Email: https://help.dover.com/en/articles/8155575-emailing-scheduling-candidates#h_4ee857a71b Calendar: https://help.dover.com/en/articles/6232648-set-up-your-interview-preferences#h_d39dc6d086

  4. resolved Jan 28, 2025, 05:17 AM UTC

    This incident has been resolved.

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