Investigating pVerify MBI Lookup Error message

Update timeline

1. investigating May 14, 2026, 04:00 AM UTC

   We want to make you aware that we are currently experiencing an unusual spike in MBI lookup failures returning “Error Reason: No MBI Found Follow-up Action: Please Correct and Resubmit.” Our team is actively investigating the issue and working with downstream partners. This is being...

2. investigating May 15, 2026, 03:54 PM UTC

   We are writing to provide you with an update regarding the software incident that began on 5/14/2026. Our team has been actively working to address the issue and ensure that services are restored as quickly as possible. Incident Details: Issue:...

3. investigating May 15, 2026, 09:17 PM UTC

   May 18, 2026, 12:43 PM Investigating We are writing to provide you with an update regarding the 3rd-party software incident that began on 5/14/2026. Our team has been actively working with the 3rd-party partner to address the issue. Incident Details: We have identified that...

4. investigating May 20, 2026, 04:00 AM UTC

   We are writing to provide you with an update regarding the 3rd-party software incident that began on 5/14/2026. Our team has been actively working with the 3rd-party partner to address the issue. Incident Details: We have identified that the issue is due to the 3rd party's service...

5. investigating May 29, 2026, 04:00 AM UTC

   We continue to work toward resolution for the ongoing third-party software incident that began on May 14, 2026. Incident Details: We have identified that the issue is due to the 3rd party's service being down. We are awaiting an update about service being restored. We...

6. investigating Jun 15, 2026, 01:18 PM UTC

   We continue to work toward resolution for the ongoing third-party software incident that began on May 14, 2026. Current Status: We are seeing improvements with the restoration of pVerify’s MBI Lookup and have been notified by our third-party processor that a fix is underway....

7. resolved Jun 17, 2026, 04:00 AM UTC

   We are pleased to share that the ongoing third-party software incident impacting MBI Lookup that began on May 14, 2026 has been fully resolved. Current Status: Our third-party processor has notified us that pVerify's MBI Lookup service is fully restored. You should now be...