Resolved after 3 hours 25 minutes, affecting Enhance Service and Analyze Service and 1 more, on October 29, 2026.
Our cloud provider has confirmed the recovery, and we are actively monitoring the service.
Affected components
Update timeline
- investigating Oct 29, 2026, 10:39 PM UTC
We are currently investigating intermittent 5xx errors affecting the Dolby.io Media APIs. Some requests may return HTTP 503, including job submit, job status, and other platform API calls. This is not a full outage, and most requests are succeeding. Customers may retry failed requests.
- identified Oct 29, 2026, 10:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2026, 12:06 AM UTC
Our cloud provider has confirmed the recovery, and we are actively monitoring the service.
- resolved Oct 30, 2026, 02:04 AM UTC
This incident has been resolved.
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Amazon Web Services