Dolby.io incident
Issue with Transcoder Startup on PHX-1 and IAD-1 – No Impact on Active Transcoders
Resolved after 3 hours 11 minutes, affecting US Eastern Region (IAD-1), United States and US Western Region (PHX-1), United States, on August 19, 2025.
Cloud provider platform slowdown causing degraded startup and status notification performance on Transcoders in IAD-1 and PHX-1. We’re actively monitoring the services.
Affected components
Update timeline
- investigating Aug 19, 2025, 04:15 AM UTC
We're currently investigating an issue affecting transcoder startup in the PHX and IAD-1 regions. Please note that NO disruption expected for transcoders that are currently running. Our team is actively working to identify the root cause.
- monitoring Aug 19, 2025, 05:41 AM UTC
Cloud provider platform slowdown causing degraded startup and status notification performance on Transcoders in IAD-1 and PHX-1. We’re actively monitoring the services.
- resolved Aug 19, 2025, 07:26 AM UTC
This incident has been resolved.
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