DoIT incident

GCP Billing and Invoicing Issue - December 2024

Resolved after 6 days 7 hours, affecting Billing, on January 22, 2025.

resolved Jan 28, 2025, 06:24 PM UTC

The invoices for all affected GCP customers were generated and are being sent out today.

Started
Jan 22, 2025, 10:31 AM UTC
Resolved
Jan 28, 2025, 06:24 PM UTC
Duration
6d 7h
Detected by Pingoru
Jan 22, 2025, 10:31 AM UTC

Affected components

Billing

Update timeline

  1. identified Jan 22, 2025, 10:31 AM UTC

    We've found an issue with our billing and invoicing for a subset of GCP customers for December 2024. The issue has been identified, and the team is busy working on a fix. After the fix has been implemented, new invoices will be issued.

  2. identified Jan 23, 2025, 12:30 PM UTC

    We are currently in the final stages of resolving all the December 2024 billing cycle invoices. An update will be sent once all invoices are ready and available. Thank you for your patience.

  3. resolved Jan 28, 2025, 06:24 PM UTC

    The invoices for all affected GCP customers were generated and are being sent out today.

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