DoIT incident

AWS invoices missing Support charges

Resolved after 4 days 12 hours, affecting Billing, on April 9, 2025.

identified Apr 09, 2025, 06:09 PM UTC

Due to a problem in our billing pipeline, some invoices are missing AWS support totals. Engineers are working to update this, after which invoices for affected customers will be cancelled and re-issued.

Started: Apr 09, 2025, 06:09 PM UTC
Resolved: Apr 14, 2025, 06:45 AM UTC
Duration: 4d 12h
Detected by Pingoru: Apr 09, 2025, 06:09 PM UTC

Affected components

Billing

Update timeline

identified Apr 09, 2025, 06:09 PM UTC

Due to a problem in our billing pipeline, some invoices are missing AWS support totals. Engineers are working to update this, after which invoices for affected customers will be cancelled and re-issued.
resolved Apr 14, 2025, 06:45 AM UTC

This issue has been resolved.

Your product runs on more than DoIT

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.