Resolved after 6 hours 25 minutes, affecting Noa Notes: Mexico and Marketplace: Mexico, on October 20, 2025.
Full functionality has been recovered, we will keep monitoring.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:43 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 02:16 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2025, 02:38 PM UTC
We are being impacted by AWS N.Virginia region outage, we keep working to limit impact on customers - services are still unstable.
- identified Oct 20, 2025, 04:17 PM UTC
We have decided to temporarily shutdown Marketplace (patient part of service) to preserve full functionality for professionals using our SaaS. We keep in contact with AWS to mitigate issue as fast as possible.
- identified Oct 20, 2025, 05:01 PM UTC
Noa Notes' performance is affected, customers may expect significant delays in transcription. We keep working with AWS Support on mitigating the issue.
- identified Oct 20, 2025, 05:52 PM UTC
Noa Notes is operational again, no delays in transcription expected. Marketplace is no longer partial out but it's still unstable, degraded performance. We continue to cooperate with infrastructure provider (AWS) on mitigating the issue.
- monitoring Oct 20, 2025, 07:55 PM UTC
Full functionality has been recovered, we will keep monitoring.
- resolved Oct 20, 2025, 08:09 PM UTC
This incident has been resolved.
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