DocPlanner incident

Creation of EHR Episodes is not possible

Minor Vendor's status page →

Resolved after 59 minutes, affecting SaaS: Poland and SaaS: Italy and 1 more, on December 3, 2025.

monitoring Dec 03, 2025, 06:46 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 03, 2025, 05:48 PM UTC
Resolved
Dec 03, 2025, 06:47 PM UTC
Duration
59m
Detected by Pingoru
Dec 03, 2025, 05:48 PM UTC

Affected components

SaaS: PolandSaaS: ItalySaaS: TurkeySaaS: Czech RepublicSaaS: SpainSaaS: BrazilSaaS: MexicoSaaS: ColombiaSaaS: ChileSaaS: Peru

Update timeline

  1. investigating Dec 03, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 03, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 03, 2025, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 03, 2025, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2025, 06:47 PM UTC

    This incident has been resolved.

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