Resolved after 39 minutes, affecting Docparser Application and HTTP REST API, on November 11, 2024.
We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly. We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information. Thank you for your understanding.
Affected components
Update timeline
- investigating Nov 11, 2024, 05:28 PM UTC
We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly. We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information. Thank you for your understanding.
- resolved Nov 11, 2024, 06:08 PM UTC
This incident has been resolved.
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