Resolved after 1 hour 37 minutes, affecting Docparser Application, on March 21, 2025.
This incident has been resolved and all documents have now been processed. Thank you for your patience and support while we worked on a resolution We sincerely apologize for any inconvenience this incident may have caused.
Affected components
Update timeline
- investigating Mar 21, 2025, 12:31 PM UTC
We regret to inform you that we are having an issue with OCR using Textract. We are actively working on resolving the issue. We will provide you with continued updates here. Apologies for the inconvenience caused here.
- identified Mar 21, 2025, 12:52 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 21, 2025, 02:02 PM UTC
A fix has been implemented and new documents are being processed using Textract OCR. Documents that have not been processed prior to the fix will be processed in due course.
- resolved Mar 21, 2025, 02:09 PM UTC
This incident has been resolved and all documents have now been processed. Thank you for your patience and support while we worked on a resolution We sincerely apologize for any inconvenience this incident may have caused.
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