dLocal incident

[ACH-PSE] Apparent incident with payment processing in Colombia

Minor Vendor's status page →

Resolved after 1 hour 46 minutes, affecting Colombia - Payment Processors, on May 1, 2026.

investigating May 01, 2026, 02:13 AM UTC

Nequi is presenting degradation currently , Processor is working on resolving the incident .

Started
May 01, 2026, 02:13 AM UTC
Resolved
May 01, 2026, 04:00 AM UTC
Duration
1h 46m
Detected by Pingoru
May 01, 2026, 02:13 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 01, 2026, 01:31 AM UTC

    We have identified some processing issues with ACH in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating May 01, 2026, 02:13 AM UTC

    Nequi is presenting degradation currently , Processor is working on resolving the incident .

  3. resolved May 01, 2026, 04:46 AM UTC

    This incident has been resolved.

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