dLocal incident

[Cellulant] Apparent incident with payment processing

Resolved after 26 minutes, affecting Ivory Coast - Payment Processors and Kenya - Payment Processors and 1 more, on August 12, 2026.

investigating Aug 12, 2026, 02:10 PM UTC

We have identified some processing issues with Cellulant. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Aug 12, 2026, 02:10 PM UTC
Resolved
Aug 12, 2026, 02:36 PM UTC
Duration
26m
Detected by Pingoru
Aug 12, 2026, 02:10 PM UTC

Affected components

Ivory Coast - Payment ProcessorsKenya - Payment ProcessorsSenegal - Payment ProcessorsUganda - Payment ProcessorsZambia - Payment Processors

Update timeline

  1. investigating Aug 12, 2026, 02:10 PM UTC

    We have identified some processing issues with Cellulant. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Aug 12, 2026, 02:36 PM UTC

    This incident has been resolved.

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