dLocal incident

[PRODUBANCO] Apparent incident with payment processing in Ecuador

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Resolved after 4 hours 54 minutes, affecting Ecuador - Payment Processors, on April 29, 2026.

investigating Apr 29, 2026, 09:17 PM UTC

We have identified some processing issues with BAC Credomatic in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Apr 29, 2026, 09:17 PM UTC
Resolved
Apr 30, 2026, 02:12 AM UTC
Duration
4h 54m
Detected by Pingoru
Apr 29, 2026, 09:17 PM UTC

Affected components

Ecuador - Payment Processors

Update timeline

  1. investigating Apr 29, 2026, 09:17 PM UTC

    We have identified some processing issues with BAC Credomatic in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Apr 30, 2026, 02:12 AM UTC

    This incident has been resolved.

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