dLocal incident

[BANCOLOMBIA S.A.- NEQUI] Apparent incident with payment processing in Colombia

Resolved after 52 minutes, affecting Colombia - Payment Processors, on May 27, 2026.

investigating May 27, 2026, 03:53 AM UTC

We have identified some processing issues with BANCOLOMBIA S.A.- NEQUI in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
May 27, 2026, 03:53 AM UTC
Resolved
May 27, 2026, 04:45 AM UTC
Duration
52m
Detected by Pingoru
May 27, 2026, 03:53 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating May 27, 2026, 03:53 AM UTC

    We have identified some processing issues with BANCOLOMBIA S.A.- NEQUI in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 27, 2026, 04:45 AM UTC

    This incident has been resolved.

Your product runs on more than dLocal

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →