dLocal incident

[Itau] Apparent incident with payment processing in Brazil

Resolved after 11 hours 32 minutes, affecting Brazil - Payment Processors, on May 24, 2026.

investigating May 24, 2026, 09:19 PM UTC

We have identified some processing issues with Itau in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.

Started: May 24, 2026, 12:23 PM UTC
Resolved: May 24, 2026, 11:55 PM UTC
Duration: 11h 32m
Detected by Pingoru: May 24, 2026, 12:23 PM UTC

Affected components

Brazil - Payment Processors

Update timeline

investigating May 24, 2026, 12:23 PM UTC

We have identified some processing issues with Banco do Brasil in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.
investigating May 24, 2026, 03:36 PM UTC

We are still working on solving the incident. We will keep you posted
investigating May 24, 2026, 07:09 PM UTC

Processor still continues to work on resolving the issue .
investigating May 24, 2026, 09:19 PM UTC

We have identified some processing issues with Itau in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.
resolved May 24, 2026, 11:55 PM UTC

This incident has been resolved.

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