dLocal incident

CITIBANAMEX Bank Apparent incident with payment processing in Mexico

Minor Vendor's status page →

Resolved after 2 hours 48 minutes, affecting Mexico - Payment Processors, on April 12, 2026.

investigating Apr 12, 2026, 10:59 AM UTC

We are continuing to investigate this issue.

Started
Apr 12, 2026, 09:18 AM UTC
Resolved
Apr 12, 2026, 12:06 PM UTC
Duration
2h 48m
Detected by Pingoru
Apr 12, 2026, 09:18 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Apr 12, 2026, 09:18 AM UTC

    We have identified some processing issues with Banorte in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Apr 12, 2026, 10:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 12, 2026, 12:06 PM UTC

    This incident has been resolved.

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