dLocal incident

[Banorte, Hey Banregio] Apparent incident with payment processing in Mexico

Resolved after 13 minutes, affecting Mexico - Payment Processors, on May 8, 2026.

investigating May 08, 2026, 10:36 AM UTC

We have identified some processing issues with Banorte, Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
May 08, 2026, 10:36 AM UTC
Resolved
May 08, 2026, 10:50 AM UTC
Duration
13m
Detected by Pingoru
May 08, 2026, 10:36 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating May 08, 2026, 10:36 AM UTC

    We have identified some processing issues with Banorte, Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 08, 2026, 10:50 AM UTC

    This incident has been resolved.

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