dLocal incident

[Nequi | Colombia] Apparent incident with payment processing in Colombia

Resolved after 1 hour 19 minutes, affecting Colombia - Payment Processors, on April 21, 2026.

investigating Apr 21, 2026, 05:50 AM UTC

We have identified some processing issues with Nequi | Colombia in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

Started: Apr 21, 2026, 05:50 AM UTC
Resolved: Apr 21, 2026, 07:10 AM UTC
Duration: 1h 19m
Detected by Pingoru: Apr 21, 2026, 05:50 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

investigating Apr 21, 2026, 05:50 AM UTC

We have identified some processing issues with Nequi | Colombia in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.
resolved Apr 21, 2026, 07:10 AM UTC

This incident has been resolved.

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