dLocal incident

[BANCO DE GUAYAQUIL] Apparent incident with payment processing in Ecuador

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Resolved after 1 hour 17 minutes, affecting Ecuador - Payment Processors, on May 6, 2026.

investigating May 06, 2026, 12:32 AM UTC

We have identified some processing issues with BAC Credomatic in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
May 06, 2026, 12:32 AM UTC
Resolved
May 06, 2026, 01:50 AM UTC
Duration
1h 17m
Detected by Pingoru
May 06, 2026, 12:32 AM UTC

Affected components

Ecuador - Payment Processors

Update timeline

  1. investigating May 06, 2026, 12:32 AM UTC

    We have identified some processing issues with BAC Credomatic in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 06, 2026, 01:50 AM UTC

    This incident has been resolved.

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