dLocal incident

[CITIBANAMEX] Apparent incident with payment processing in Mexico

Resolved after 57 minutes, affecting Mexico - Payment Processors, on October 18, 2026.

investigating Oct 18, 2026, 08:40 AM UTC

We have identified some processing issues with CITIBANAMEX in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Oct 18, 2026, 08:40 AM UTC
Resolved
Oct 18, 2026, 09:37 AM UTC
Duration
57m
Detected by Pingoru
Oct 18, 2026, 08:40 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Oct 18, 2026, 08:40 AM UTC

    We have identified some processing issues with CITIBANAMEX in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Oct 18, 2026, 09:37 AM UTC

    This incident has been resolved.

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