dLocal incident
[Airtel] Apparent incident with payment processing in Kenya
Minor Vendor's status page →
Resolved after 4 hours 34 minutes, affecting Kenya - Payment Processors, on September 20, 2026.
We are continuing to investigate this issue.
Affected components
Kenya - Payment Processors
Update timeline
- investigating Sep 20, 2026, 10:37 PM UTC
We have identified some processing issues with Airtel in Kenya. We have contacted the processor and we will provide an update as soon as it becomes available.
- investigating Sep 21, 2026, 01:05 AM UTC
We are still investigating the issue and will share an update as soon as possible.
- investigating Sep 21, 2026, 02:58 AM UTC
We are continuing to investigate this issue.
- investigating Sep 21, 2026, 03:12 AM UTC
We are continuing to investigate this issue.
- resolved Sep 21, 2026, 03:12 AM UTC
This incident has been resolved.
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