dLocal incident

[Hey Banregio] Apparent incident with payment processing in Mexico

Resolved after 41 minutes, affecting Mexico - Payment Processors, on September 4, 2026.

investigating Sep 04, 2026, 10:55 AM UTC

We have identified some processing issues with Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Sep 04, 2026, 10:55 AM UTC
Resolved
Sep 04, 2026, 11:36 AM UTC
Duration
41m
Detected by Pingoru
Sep 04, 2026, 10:55 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Sep 04, 2026, 10:55 AM UTC

    We have identified some processing issues with Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Sep 04, 2026, 11:36 AM UTC

    This incident has been resolved.

Your product runs on more than dLocal

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →