Dixa incident
Degraded performance - Contact Search in Outbound Calling
Resolved after 15 minutes, affecting Outbound, on January 6, 2026.
All known issues to this incident have been resolved. We thank you for your patience and cooperation.
Affected components
Update timeline
- investigating Jan 06, 2026, 03:24 PM UTC
We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.
- identified Jan 06, 2026, 03:32 PM UTC
Our teams has now identified the issue. We are working on a fix, that will resolve the issue.
- monitoring Jan 06, 2026, 03:35 PM UTC
We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
- resolved Jan 06, 2026, 03:40 PM UTC
All known issues to this incident have been resolved. We thank you for your patience and cooperation.
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