Resolved after 1 hour 30 minutes, affecting Chat & Dixa Messenger, on November 4, 2024.
All known issues related to this incident have been resolved. We thank you for your patience and cooperation. However, please note that all conversations created from Friday will still be affected. A post-mortem about this incident will be posted within 5 business days.
Affected components
Update timeline
- investigating Nov 04, 2024, 07:38 AM UTC
We are experiencing some difficulties with Contact forms. We are investigating the matter. Next update at 09:00 CET
- identified Nov 04, 2024, 08:04 AM UTC
Our teams have now identified the issue. We are working on a fix that will resolve it. Thanks for your patience. Next update at 09:15 CET
- monitoring Nov 04, 2024, 08:20 AM UTC
We are happy to inform you that our teams have deployed a fix for the issue. We are seeing significant improvements for Contact forms. We will continue to monitor the results. Next update at 09:30 CET
- monitoring Nov 04, 2024, 08:49 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 04, 2024, 09:09 AM UTC
All known issues related to this incident have been resolved. We thank you for your patience and cooperation. However, please note that all conversations created from Friday will still be affected. A post-mortem about this incident will be posted within 5 business days.
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