Dixa incident

Degraded performance - telephony

Resolved after 2 hours 22 minutes, affecting Inbound, on December 12, 2024.

resolved Dec 12, 2024, 05:46 PM UTC

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Started
Dec 12, 2024, 03:23 PM UTC
Resolved
Dec 12, 2024, 05:46 PM UTC
Duration
2h 22m
Detected by Pingoru
Dec 12, 2024, 03:23 PM UTC

Affected components

Inbound

Update timeline

  1. investigating Dec 12, 2024, 03:23 PM UTC

    Inbound calls are dropping for some numbers, only affecting a small number of calls in France. We are currently investigating this issue.

  2. identified Dec 12, 2024, 05:29 PM UTC

    Our teams has now identified the issue. A fix has been applied that resolves the issue.

  3. resolved Dec 12, 2024, 05:46 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.

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