Resolved after 1 hour 19 minutes, affecting Agent Interface and Chat & Dixa Messenger, on March 4, 2025.
On Tuesday the 4th of March, we first experienced a brief outage affecting our AI features caused by an incident with one our third-party sub-providers. This lead to the following services not working within the timeframe of the incident: Mim Chatbot, Agent Co-pilot, Intent Detection and AI CSAT summaries. We apologize for the inconvenience
Affected components
Update timeline
- investigating Mar 04, 2025, 03:42 PM UTC
We are experiencing some difficulties with our AI features. We are investigating the matter. Next update at 17:30 CET
- identified Mar 04, 2025, 04:31 PM UTC
Our teams have now identified the issue. We are working on a fix that will resolve the issue. We will provide more information soon. Next update at 18:30 CET
- resolved Mar 04, 2025, 05:01 PM UTC
All known issues related to this incident have been resolved. We thank you for your patience and cooperation. Post mortem about this incident will be posted within 5 business days.
- postmortem Mar 09, 2025, 06:37 AM UTC
On Tuesday the 4th of March, we first experienced a brief outage affecting our AI features caused by an incident with one our third-party sub-providers. This lead to the following services not working within the timeframe of the incident: Mim Chatbot, Agent Co-pilot, Intent Detection and AI CSAT summaries. We apologize for the inconvenience
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