Resolved after 1 hour 8 minutes, affecting Agent Interface and Chat & Dixa Messenger, on March 13, 2025.
On Thursday the 13th of March, we experienced a brief outage affecting our AI Co-pilot features. The issue was caused by an upstream issue from one of our third-party providers. We apologize for the inconvenience
Affected components
Update timeline
- investigating Mar 13, 2025, 01:24 PM UTC
We are experiencing an intermittent issues with the loading time of the Co-Pilot feature. We are investigating the issue and will update the status once the issue is identified.
- investigating Mar 13, 2025, 01:28 PM UTC
We are continuing to investigate this issue.
- resolved Mar 13, 2025, 02:33 PM UTC
All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mortem about this incident will be posted within 5 business days.
- postmortem Mar 20, 2025, 01:41 PM UTC
On Thursday the 13th of March, we experienced a brief outage affecting our AI Co-pilot features. The issue was caused by an upstream issue from one of our third-party providers. We apologize for the inconvenience
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