Issues searching for contacts throughout the Dixa Agent Interface

Update timeline

1. investigating Apr 25, 2025, 07:18 AM UTC

   We have received reports of instability in the platform. We are investigating the issue. Updates will follow

2. investigating Apr 25, 2025, 07:23 AM UTC

   We're currently experiencing issues with searching for contacts. This also affects sending outbound emails, merging contacts and transferring conversations. Next update in 15 minutes.

3. monitoring Apr 25, 2025, 07:31 AM UTC

   We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

4. monitoring Apr 25, 2025, 07:32 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 25, 2025, 08:51 AM UTC

   All known issues related to this incident have been resolved. We thank you for your patience and cooperation. A post-mortem about this incident will be posted within 5 business days.

6. postmortem May 01, 2025, 05:32 AM UTC

   On April 25th, 2025, at 09:18 am CEST, a number of our customers experienced issues with sending outbound emails and searching for contacts due to a faulty update release. The issue was resolved at 09:27 am CEST. The immediate solution of rolling back the release and restarting the affected server led to the resolution of this issue. We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future. We sincerely apologise for any inconvenience that this may have caused.