Resolved after 1 hour 57 minutes, affecting app.displayr.com and australiaeast.displayr.com and 1 more, on December 25, 2025.
Australia East is fully functioning. A Displayr release with a permanent fix has now been released to all regions. The incident is resolved.
Affected components
Update timeline
- investigating Dec 25, 2025, 06:10 PM UTC
We are currently investigating this issue. Users are unable to edit or view documents. We have identified a database issue and are investigating further.
- investigating Dec 25, 2025, 06:36 PM UTC
We have identified the issue with the database and are making a temporary fix to allow users to edit documents. We expect to have a temporary fix available within 30 minutes.
- investigating Dec 25, 2025, 07:04 PM UTC
We have identified the root cause of the issue and are preparing a new release of Displayr with a permanent fix. We expect the release to occur within 60 minutes.
- investigating Dec 25, 2025, 07:51 PM UTC
app.displayr.com / East US is fully available again, able to edit and view documents. Other regions are coming online within the next 10 minutes.
- investigating Dec 25, 2025, 07:55 PM UTC
Canada Central, South East Asia and West Europe are fully functioning again. Australia East is expected to released within the next 20 minutes.
- resolved Dec 25, 2025, 08:07 PM UTC
Australia East is fully functioning. A Displayr release with a permanent fix has now been released to all regions. The incident is resolved.
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