Diligent incident

Boards - MFA Users Are Not Able To Login In Multiple Regions

Resolved after 2 hours, affecting Boards (North America - Canada) and Boards (North America - US) and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 09:48 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 20, 2025, 09:19 AM UTC
Resolved
Oct 20, 2025, 11:19 AM UTC
Duration
2h
Detected by Pingoru
Oct 20, 2025, 09:19 AM UTC

Affected components

Boards (North America - Canada)Boards (North America - US)Boards (Europe - Germany)Boards (Europe - UK)Boards (Asia Pacific - Australia)

Update timeline

  1. identified Oct 20, 2025, 09:19 AM UTC

    MFA Users are not able to login in multiple regions due to an outage with one of our third-party providers. The root cause has been identified and fix is currently being implemented to resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. monitoring Oct 20, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.

Your product runs on more than Diligent

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →