Diligent incident
Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation in the US Region
Resolved after 9 hours 5 minutes, affecting Results (North America - US) and BoardEffect (North America - US) and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 20, 2025, 03:05 PM UTC
Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!
- identified Oct 20, 2025, 04:07 PM UTC
Multiple Diligent products are degraded due to a third party outage with AWS. Diligent engineers are working to restore service as soon as possible.
- identified Oct 20, 2025, 04:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 12:10 AM UTC
This incident has been resolved.
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