Diligent incident
Intermittent Service Degradation Affecting Multiple Products
Critical Vendor's status page →
Resolved after 2 hours 15 minutes, affecting iCompass (North America - Canada) and Academy (North America - US), on November 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
iCompass (North America - Canada)Academy (North America - US)
Update timeline
- identified Nov 18, 2025, 01:24 PM UTC
We are currently experiencing intermittent service degradation affecting multiple products. The issue originates from one of our third-party service providers. We will continue to share updates as we receive them. Thank you for your patience and understanding.
- monitoring Nov 18, 2025, 02:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:39 PM UTC
This incident has been resolved.
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