DigitalOcean incident

Response Degradation Impacting Kimi-K3

Resolved after 12 hours 19 minutes, affecting Model Services, on July 29, 2026.

resolved Jul 30, 2026, 06:15 AM UTC

Our Engineering team has resolved the issue causing empty or broken responses from Kimi-K3. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

Started
Jul 29, 2026, 05:56 PM UTC
Resolved
Jul 30, 2026, 06:15 AM UTC
Duration
12h 19m
Detected by Pingoru
Jul 29, 2026, 05:56 PM UTC

Affected components

Model Services

Update timeline

  1. investigating Jul 29, 2026, 05:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 29, 2026, 09:41 PM UTC

    Our Engineering team is investigating reports of empty or broken responses impacting Kimi-K3. At this point, users may experience degraded response quality, specifically empty or broken outputs (including repeated characters), when querying the Kimi-K3 service. We apologize for the inconvenience and will share an update once we have more information.

  3. resolved Jul 30, 2026, 06:15 AM UTC

    Our Engineering team has resolved the issue causing empty or broken responses from Kimi-K3. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

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