DigitalOcean incident

Gradient AI model availability

Resolved after 4 hours 48 minutes, affecting Agent Runtime, on March 17, 2026.

resolved Mar 17, 2026, 07:49 PM UTC

Our Engineering team has implemented a fix, the issues impacting model availability and performance have been resolved. All models, including those previously degraded, are back up and healthy. Service has been fully restored.

Started
Mar 17, 2026, 03:00 PM UTC
Resolved
Mar 17, 2026, 07:49 PM UTC
Duration
4h 48m
Detected by Pingoru
Mar 17, 2026, 03:00 PM UTC

Affected components

Agent Runtime

Update timeline

  1. investigating Mar 17, 2026, 03:00 PM UTC

    Our Engineering team is investigating reports of Gradient AI model availability issues impacting multiple models. Users may experience issues with models availability, including Llama3.1-8b and Qwen3-32b, as well as embedding models such as GTE Large (v1.5), All-MiniLM-L6-v2, Multi-QA-mpnet-base-dot-v1, and Qwen3 Embedding 0.6B. Additionally, Guardrails are not available, affecting associated agents, and users attempting to run inference on the Llama3.3-70b model will see degraded performance. We apologize for the inconvenience and will share an update once we have more information.

  2. resolved Mar 17, 2026, 07:49 PM UTC

    Our Engineering team has implemented a fix, the issues impacting model availability and performance have been resolved. All models, including those previously degraded, are back up and healthy. Service has been fully restored.

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