Resolved after 2 days 23 hours, affecting Dedicated Servers, on November 25, 2024.
Our Networking team is still looking into this matter. We will keep you posted with further updates
Affected components
Dedicated Servers
Update timeline
- investigating Nov 25, 2024, 03:42 AM UTC
Our monitoring has detected a networking device has gone offline. This has impacted a small number of customer-dedicated servers.
- investigating Nov 25, 2024, 03:42 AM UTC
We are continuing to investigate this issue.
- investigating Nov 25, 2024, 04:57 AM UTC
Our Networking team is still looking into this matter. We will keep you posted with further updates
- resolved Nov 28, 2024, 03:36 AM UTC
The networking device is replaced and is backup online.
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