Digistorm incident

Outage Identified

Resolved after 1 day 21 hours, affecting AU Region and Digistorm App and 1 more, on October 21, 2026.

monitoring Oct 22, 2026, 01:38 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 21, 2026, 04:21 PM UTC
Resolved
Oct 23, 2026, 01:34 PM UTC
Duration
1d 21h
Detected by Pingoru
Oct 21, 2026, 04:21 PM UTC

Affected components

AU RegionDigistorm AppCRMFormsEU RegionSchoolbox AppEmailUS RegionEdumate AppEvents

Update timeline

  1. identified Oct 21, 2026, 04:21 PM UTC

    Digistorm services temporarily offline - security precaution We have taken Digistorm services offline as a precaution while we respond to PHP2SHELL, a critical security vulnerability affecting widely used web software, including components used in our products. We made this decision to protect your school’s data. Our engineering team is applying and verifying the fix now, and we will restore services as soon as it is safe to do so.

  2. identified Oct 21, 2026, 06:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 21, 2026, 06:26 PM UTC

    We are continuing to apply the necessary patches and are bringing systems back online as they are completed.

  4. identified Oct 21, 2026, 06:32 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 21, 2026, 06:33 PM UTC

    Most areas of the system have been patched and are back online. We are continuing work on EduApp.

  6. monitoring Oct 22, 2026, 01:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Oct 23, 2026, 01:34 PM UTC

    This incident has been resolved.

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