DFDS IT incident
OpenTelemetry Collector Basic Authentication Misconfiguration Identified
Ongoing since 12:15 PM UTC, affecting Grafana Cloud.
We have discovered that the OpenTelemetry Collectors running at otel.dfds.cloud/ are not currently enforcing basic authentication due to a configuration issue. The misconfiguration has been identified, and the rollout of the fix will begin shortly. Clients should already have configured the collector token (Bearer token) provided in 1Password. However, if the authentication credentials have not been configured on your client, you may experience telemetry data not appearing in your Grafana instance once the fix is deployed.
Affected components
Update timeline
- identified Aug 03, 2026, 12:15 PM UTC
We have discovered that the OpenTelemetry Collectors running at otel.dfds.cloud/ are not currently enforcing basic authentication due to a configuration issue. The misconfiguration has been identified, and the rollout of the fix will begin shortly. Clients should already have configured the collector token (Bearer token) provided in 1Password. However, if the authentication credentials have not been configured on your client, you may experience telemetry data not appearing in your Grafana instance once the fix is deployed.
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