Dexcom incident

Performance Issue - User Registration

Resolved after 5 hours 17 minutes, affecting Server 1 - Follow App and Server 1 - User Registration, on November 21, 2025.

resolved Nov 21, 2025, 08:12 AM UTC

Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Started: Nov 21, 2025, 02:54 AM UTC
Resolved: Nov 21, 2025, 08:12 AM UTC
Duration: 5h 17m
Detected by Pingoru: Nov 21, 2025, 02:54 AM UTC

Affected components

Server 1 - Follow AppServer 1 - User Registration

Update timeline

investigating Nov 21, 2025, 02:54 AM UTC

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
investigating Nov 21, 2025, 04:11 AM UTC

We are still working on it. New updates will be posted here until service is restored.
investigating Nov 21, 2025, 05:10 AM UTC

We are still working on it. New updates will be posted here until service is restored.
investigating Nov 21, 2025, 06:06 AM UTC

We are still working on it. New updates will be posted here until service is restored.
investigating Nov 21, 2025, 07:15 AM UTC

We are still working on it. New updates will be posted here until service is restored.
resolved Nov 21, 2025, 08:12 AM UTC

Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

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