Deskpro incident
Potential authentication issues with Google Auth on cloud sites
Minor Vendor's status page →
Resolved after 3 days 4 hours, affecting Agent Interface, on July 24, 2026.
A temporary fix has been implemented for those who have been affected. We are currently working on a longer term fix.
Affected components
Agent Interface
Update timeline
- investigating Jul 24, 2026, 09:27 AM UTC
We are currently investigating reports of authentication issues using Google SSO. Other methods of authentication seem to be unaffected.
- identified Jul 24, 2026, 10:26 AM UTC
The issue has been identified an we are working on a fix.
- monitoring Jul 24, 2026, 11:46 AM UTC
A temporary fix has been implemented for those who have been affected. We are currently working on a longer term fix.
- resolved Jul 27, 2026, 01:42 PM UTC
This incident has been resolved.
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