Deskpro incident
Issues at Cloudflare are causing intermittent connectivity problems
Resolved after 2 hours 17 minutes, affecting Admin Interface and Agent Interface and 1 more, on November 18, 2025.
Cloudflare report that the issue has been resolved. Normal service should be fully restored. If you continue to experience any issues, please reach out to [email protected].
Affected components
Update timeline
- monitoring Nov 18, 2025, 12:46 PM UTC
Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp). Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 01:12 PM UTC
Cloudflare report that they have identified the problem and that a fix is being implemented.
- resolved Nov 18, 2025, 03:04 PM UTC
Cloudflare report that the issue has been resolved. Normal service should be fully restored. If you continue to experience any issues, please reach out to [email protected].
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