Resolved after 8 hours 35 minutes, affecting Agent Interface, on November 24, 2025.
The earlier issues affecting agent logins have now been resolved. All services are operating normally, and we’re continuing to monitor to ensure stability.
Affected components
Agent Interface
Update timeline
- investigating Nov 24, 2025, 11:50 AM UTC
We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue. In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.
- monitoring Nov 24, 2025, 04:27 PM UTC
The earlier issues affecting agent logins have now been resolved. All services are operating normally, and we’re continuing to monitor to ensure stability.
- resolved Nov 24, 2025, 08:25 PM UTC
This incident has been resolved.
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