Resolved after 1 hour 1 minute, affecting Admin Interface and Agent Interface and 1 more, on January 8, 2026.
We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.
Affected components
Update timeline
- investigating Jan 08, 2026, 08:52 AM UTC
We are currently investigating a gateway timeout issue affecting a subset of customers.
- investigating Jan 08, 2026, 08:58 AM UTC
We are continuing to investigate this issue.
- investigating Jan 08, 2026, 08:59 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 08, 2026, 09:09 AM UTC
We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.
- resolved Jan 08, 2026, 09:54 AM UTC
This incident has been resolved.
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