Resolved after 2 days 22 hours, affecting Agent Interface, on March 27, 2026.
The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
Affected components
Update timeline
- identified Mar 27, 2026, 12:38 PM UTC
We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
- identified Mar 27, 2026, 03:32 PM UTC
A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
- monitoring Mar 27, 2026, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 27, 2026, 04:34 PM UTC
Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
- monitoring Mar 27, 2026, 05:15 PM UTC
The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
- resolved Mar 30, 2026, 10:49 AM UTC
After monitoring over the weekend, this incident has been resolved.
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