Resolved after 4 hours 52 minutes, affecting Incoming Email, on April 23, 2026.
A fix has been implemented and delayed messages will start being reprocessed.
Affected components
Incoming Email
Update timeline
- investigating Apr 23, 2026, 05:40 PM UTC
A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.
- monitoring Apr 23, 2026, 08:12 PM UTC
A fix has been implemented and delayed messages will start being reprocessed.
- resolved Apr 23, 2026, 10:32 PM UTC
This incident has been resolved.
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