Deskpro incident
WhatsApp & Meta Social Channels – Agent Replies Not Sending
Minor Vendor's status page →
Resolved after 5 days 21 hours, affecting Agent Interface, on May 20, 2026.
The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.
Affected components
Agent Interface
Update timeline
- identified May 20, 2026, 12:03 PM UTC
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
- monitoring May 22, 2026, 09:20 AM UTC
A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.
- resolved May 26, 2026, 09:07 AM UTC
The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.
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