Resolved after 17 hours 31 minutes, on October 30, 2024.
We have identified the issue. A fix is being deployed for those customers affected. We are monitoring the situation.
Update timeline
- investigating Oct 30, 2024, 07:51 PM UTC
We are aware of an issue affecting some on-premise customers using voice and SMS functionality and our team is investigating.
- monitoring Oct 30, 2024, 07:59 PM UTC
We have identified the issue. A fix is being deployed for those customers affected. We are monitoring the situation.
- resolved Oct 31, 2024, 11:32 AM UTC
This incident has been resolved.
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